Table of Contents
Terms and Conditions
The following Terms and Conditions apply to all bookings made on this website. We kindly ask that you take a moment to read them prior to making a booking.
The Company enters into this Agreement as principal for bookings made for the hotels it owns. The booking confirmation will clearly state the identity of the Owner.
In these Terms and Conditions the following definitions apply:
1. Definitions
“Company” or “we” means The Courie Inn Company Limited (company no SC465922) whose registered office is at the The Courie Inn, Main Street, Killin, KA21 8UT.
“Booking” means the booking for accommodation, functions and/or any other services or items made with us.
“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.
“Hotel” means the premises for which your Booking is made.
“Terms” means these terms and conditions.
“Websites” means www.thcourieinn.com
2. Bookings
All Bookings at the Hotel are subject to these Terms.
Please note: We shall require full payment in advance, at the time of Booking we will take your credit/debit card details and you will authorise payment for your stay including the supply of any additional services. No Booking shall be treated as confirmed until the details and/or payment described in this paragraph have been provided.
3. Charges
The prices displayed on the Website are a per room rate and inclusive of VAT. Any meals are included only if specified. A minimum length of stay, cancellation charge and other conditions may apply, as specified. Once a rate is selected on the Website, the total for your requested stay shall be displayed on the booking summary. Prices shall be charged in the local currency of the Hotel.
Price lists for additional items, such as restaurant meals, are on display at relevant locations within the Hotel and are available on request. There will be a £10 fee for lost keys/security fob charged to your credit/debit card.
4. Check-in/ Check-out Time
In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference and their passport/identity card/driving licence. If guests are travelling from outside the UK, Ireland or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.
Unless otherwise stated on the booking confirmation, Guests may check-in at any time from 3.00pm on the scheduled day of arrival. All rooms that have been prepaid at the time of booking will he held until 11:59pm on the scheduled day of arrival unless otherwise agreed directly with the Hotel. We will be entitled to re-let the room, unless the guest has notified the hotel of a late arrival.
On the day of departure we kindly ask all guests to vacate their rooms by 10.00 am Monday to Friday and 11.00am at Weekends (unless a later departure is stated as part of your Booking). We have a strict policy on check-out times, however a late check-out after this time can be requested subject to availability and charge of £50 will applied to your card at the discretion of the Hotel.
Rooms are subject to maximum occupancy rules set by the Hotel. If you would like further details please contact the Company or the Hotel.
5. Payment
We accept the following methods of payment: credit cards: MasterCard, Visa; debit cards – Visa/Delta and Visa/Electron.
At the time of check-in we will authorise a payment for anticipated incidentals for the duration of your stay against your credit/debit card.
During your stay the Hotel’s system will calculate the incidentals charged to your room on a daily basis. If the cost of those incidentals exceed the authorisation taken on check-in, further authorisation will automatically be requested and if such authorisation is not available, we may request another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to your room.
All outstanding charges must be paid for in full on check-out from the Hotel. If the outstanding charges do not exceed the authorisation taken on check-in, the authorisation for the amount not utilised will be released, however, we cannot control how long it takes for your bank to effect such release. If staying for multiple nights at the Hotel we may require you to make payment for any outstanding charges on a more frequent basis during your stay.
6. Cancellation Policy and No Shows
The Company operates a strict cancellation policy. Rooms are reserved when payment is made via our booking page and in advance. We understand that sometimes cancellations happen and ask that you inform us as soon as possible if you would like to cancel your room reservation.
We reserve the right to charge for one night’s accommodation per room booked for any cancellations or non-arrival. Please note, all cancellations less than 7 days in advance of the booking date may be subject to that charge. All charges will be made to the credit/debit card supplied at the time of booking.
7. Changes or Cancellation by the Company
Very occasionally we may need to cancel your Booking. In such circumstances you will be given a full refund but we shall have no further liability to you arising out of such cancellation. We will, however, use reasonable endeavours to try and re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the Hotel.
Your booking is for a class of room in the Hotel and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.
8. Damage
We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.
9. Accessibility
Dependent on your individual needs a selection of specifically designed rooms is provided at each of our hotels.
Please contact our reception on 01567 831 1000 to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs.
10. Parking
The Hotel has its own small car park, and space may not be available for the duration of your stay. Please contact the Hotel directly for more information. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage.
11. Hotel Events
Please be aware that at certain times throughout the year some of our hotels may host weddings, events and parties, which you may feel would be an intrusion on your break. Please contact the Hotel directly in advance of your stay for further information.
12. Guest Behaviour
Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Hotel, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case we will have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
13. No Smoking
Guests are not permitted to smoke in rooms or public areas. Any guest found smoking will be required to pay a £100 service charge for cleaning. This will be charged to your Credit/ Debit Card.
14. Children
All children (a person under 16 years of age) staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times. Children under the age of 18 years of age are welcome in our cafe area but not permitted in the bar at any time.
Extra beds are available. However, these are limited and subject to availability. Additional charges may apply. Please check at the time of booking.
15. Pets
Guide dogs are accepted with prior arrangement, and other dogs may be accepted at the Company’s discretion. We have a limited number of pet friendly rooms, please confirm prior to booking.
Please note, there will be a £10 per pet supplement per stay. Any damage will be charged to your account on departure.
16. Left luggage and luggage drop off
If you forget something when you leave please let us know and we will try to arrange its return. We may need to charge you for any postage that we incur.
Luggage drop-off and pick-up must be arranged with specific dates and times with us in advance.
17.Personal Information
Telephone calls may be recorded from time to time to help us improve the service we offer you.
All personal information stored and used by us is done so in accordance with our Privacy Policy and Cookie Policy, which are available on request from accounts@thecourieinn.com.
18. Force Majeure
The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
19. Limitation of Liability
The Company will not be responsible for the loss or damage of any property left in the Hotel other than as required under the Hotel Proprietor’s Act 1956 or any other applicable law.
The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.
Nothing contained in the Contract shall be read or construed as accepting any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation.
20. Governing Law and Jurisdiction
The Contract and any non-contractual obligations arising in connection with it are governed by Scottish law.
The Scottish courts have exclusive jurisdiction to determine any dispute arising in connection with the Contract, including disputes relating to any non-contractual obligations.
Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the Scottish courts (on the grounds that the Scottish courts are not a convenient forum or otherwise).
21. Web Site Information
While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or hotel.
The content of the Websites is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.
Trade marks used on the Websites are the property of the respective owners. Hyperlinks to third party websites may be provided for your convenience. We cannot accept responsibility for the content or use of third party sites.
The Websites are operated by the Company.
Privacy policy
What is this Privacy Policy for?
This privacy policy is for this website thecourieinn.com and served by The Courie Inn and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
The Website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.
Use of Cookies
This website uses cookies to better the user’s experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computer’s hard drive they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics, which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].
Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but we advise users using such form to email processes that they do so at their own risk.
This website and its owners may use any information submitted by you to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates, but only if this was made clear to you and your express permission was granted when submitting any form to email process; or whereby you the consumer have previously purchased from, or enquired about purchasing from, the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
Email Newsletter
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so, but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include: the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no means a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will be detailed instead.
External Links
Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note that they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, who may have detailed privacy policies relating directly to the adverts they serve.
Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note that they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate with are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage with them with due care and caution in regard to their own privacy and personal details. Neither this website nor its owners will ever ask for personal or sensitive information through social media platforms, and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion, and should note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy URLs [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and use good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published, many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Accessibility
The Courie Inn is committed to making this website accessible to all users, regardless of circumstances. We are actively working to increase the accessibility and usability of the site; if you have any questions or suggestions regarding the accessibility of this site, or if you have difficulty using any part of it, please contact us.
Standards compliance
We are working towards ensuring that all pages on this site comply with priority 2 guidelines of the W3C Web Content Accessibility Guidelines. Whilst thecourieinn.com strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall accessibility.
How do I make the text bigger so that it is easier for me to read?
Some users might find screen text easier to read by increasing the size at which text is displayed. To do this you should simply adjust your browser’s settings.
Using Internet Explorer, go to View > Text size > and select the size you want
Using Firefox, go to the View menu, select Zoom and then either Increase Ctrl + +, Decrease Ctrl + – or Normal Ctrl + 0.
Using Opera, View > Zoom > and select the size you want
PDF
What are PDFs and how do I read them? PDF stands for Portable Document File. You need a plug-in called Adobe Acrobat Reader to view these files which you can download for free from Adobe’s website. Users who have concerns about accessibility should visit Adobe’s accessibility website. Recent versions of Acrobat Reader have a Read Out Loud facility, which can be found under the View menu. How can I view a Word file if I don’t have Word software? A free Word viewer is available from Microsoft at the Microsoft Download Center. You’ll find Word, Excel and PowerPoint viewers here too. Open source versions of similar software can be accessed at http://www.openoffice.org/ Accessibility software
JAWS is a screen reader for Windows. A time-limited, downloadable demo is available.
Lynx is a free text-only web browser for blind users with refreshable Braille displays.
Opera is a visual browser with many accessibility-related features, including text zooming, user stylesheets and image toggle. A free downloadable version is available. It is compatible with Windows, Macintosh, Linux, and several other operating systems.
Accessibility services
HTML Validator is a free service for checking web pages conform to published HTML standards.
Web Page Backward Compatibility Viewer is a tool for viewing your web pages without a variety of modern browser features.
Lynx Viewer is a free service for viewing what your web pages would look like in Lynx.
Please note that these links are placed here only for your convenience only and not as an endorsement of either product or software.